At Arsenal88, we believe the best gaming experience is one played with full awareness and self-control. This page is your complete guide to playing smart and enjoying the entertainment without letting it become a burden.
Important Notice: Gambling is purely an entertainment activity. Never gamble with money you cannot afford to lose, borrowed money, or funds set aside for daily necessities. If you feel stressed or out of control, contact Arsenal88 support immediately via live chat.
Responsible gaming means enjoying betting activities as a form of entertainment — not as a way to earn income, escape problems, or settle debts. arsenal88 takes a proactive and transparent approach to this issue because we genuinely care about the well-being of every one of our players.
Many players enjoy Sports Betting, Slots, Fish Shooting Games, and bingo as relaxing and entertaining activities. However, like any form of entertainment involving money, it needs to be done with the right controls in place. Problem gambling can happen to anyone — regardless of background, income, or playing experience.
Arsenal88 offers a range of control tools you can activate yourself within your account at any time. We also train our customer support team to recognise and assist players who may need additional support. This goes beyond regulatory compliance — it is a core value we stand by.
Remember: playing responsibly means you are always in control — not the game.
Set your playing budget before starting a session. The best decisions are made before you play, not while you are in the middle of a game. arsenal88 makes it easy to set limits through your account settings.
Entertainment first, money second. Arsenal88 exists to give you a fun and safe gaming experience. When it no longer feels enjoyable, that is the moment to stop.
Arsenal88 provides self-control tools you can use on your own without contacting support. Each tool is designed to help you stay fully in control.
Set the maximum deposit amount allowed within a daily, weekly, or monthly period. Once the limit is reached, the arsenal88 system will automatically block any additional deposits until the limit period resets.
Set a limit on how long you can play in a single session. When the set time is almost up, arsenal88 will send you a reminder. You can choose to take a break or end the session.
Choose to stop playing for 24 hours, 3 days, 7 days, or 30 days. During an active cool-off period, your account cannot be used for wagering even if you request an early cancellation.
If you need a more serious break, the self-exclusion option lets you close access to your Arsenal88 account for 6 months, 1 year, or permanently. No questions asked, no interruptions.
Set the maximum amount of losses you can bear within a given period. Once the loss limit is reached, your wagering access will be temporarily blocked for the set period to protect your balance.
Disable all promotional and bonus notifications so you are not tempted to play beyond your set budget. You can control the types of communications you receive from arsenal88 at any time.
All the self-control tools above can be accessed through your arsenal88 account settings or by contacting our support team via 24/7 live chat. Limit changes that reduce your limit take effect immediately, while changes that increase your limit require a 24-hour review period.
The following questions are a guide to help you evaluate your relationship with betting activities. This is not a medical diagnosis, but it can help you recognise whether you need additional support.
Answer honestly with yourself. If you answer "yes" to three or more of the questions below, we strongly encourage you to contact the Arsenal88 support team or one of the gambling help organisations listed on this page.
01. Have you ever gambled with money meant for daily essentials such as rent, food, or bills?
02. Have you ever lied to family members or friends about how much time or money you spend gambling?
03. Do you feel restless, irritable, or uneasy when you are unable to gamble?
04. Have you ever tried to stop gambling but failed repeatedly?
05. Do you gamble to escape problems, stress, or negative feelings?
06. Do you often "chase losses" — continuing to play in hopes of winning back money you have already lost?
07. Do you borrow money or sell belongings to fund your gambling?
If you answered "yes" to 3 or more of the questions above, please contact the Arsenal88 support team immediately or seek help from one of the organisations listed in the resources section below. There is no shame in asking for help — it is a sign of strength.
Frequently running out of money before the end of the month, borrowing from others to cover daily needs, or using emergency savings for gambling.
Neglecting family, friends, or work responsibilities due to spending excessive time gambling or thinking about gambling.
Feeling extremely euphoric when winning but deeply depressed or angry when losing, with daily mood heavily influenced by betting outcomes.
Consistently increasing the amount wagered after a loss in the hope of winning back all losses in just one or two rounds.
Access your account via the Login button on the Arsenal88 homepage. Make sure you use your valid account credentials.
Click on your profile icon or username at the top right corner, then select "Account Settings" or "My Profile" from the dropdown menu.
On the settings page, look for the tab or section labelled "Responsible Gaming" or "Self-Control". All protection tools are available here in one place.
Choose the type of limit you want — whether it is a deposit limit, loss limit, play time limit, cool-off, or self-exclusion. Enter the value or duration that suits your needs.
Review the limits you have set, then click "Save" or "Confirm". You will receive a confirmation email as a record. Limits that reduce your existing limit take effect immediately.
Alternative: You can contact the Arsenal88 support team via 24/7 live chat and ask them to set limits on your behalf. Our team is trained to assist without any judgment or pressure.
Arsenal88 has a zero-tolerance policy toward underage players. We employ multiple layers of verification to ensure the platform is only accessible to individuals aged 18 and above.
Every new player is required to complete the KYC (Know Your Customer) process, which includes verification of their identity card or passport to confirm age and identity before making the first deposit.
Arsenal88's document verification system uses the latest technology to automatically validate the authenticity of identity documents, significantly reducing the risk of age fraud.
Any account found to be owned or used by an individual under 18 will be closed immediately, all deposits will be refunded, and a report will be filed with the relevant authorities.
We encourage parents and guardians to use parental control software such as Net Nanny or the built-in parental controls on your device to block children's access to gambling sites.
Registration, deposits, and wagering are only permitted for individuals aged 18 and above. We conduct periodic age checks and maintain verification records for all active accounts.
If you discover that a minor is using an Arsenal88 account — whether their own or that of an adult — please report it to us immediately via live chat or our support email.
Malaysia's national counselling and social referral hotline, operating 24 hours a day, 7 days a week. Free and confidential. Suitable for individuals and families in need of immediate support.
A peer support group for individuals struggling with gambling problems. Meetings are held at various locations across Malaysia. A non-judgmental and supportive environment.
A government psychiatric hospital in Perak that provides comprehensive treatment for various forms of addiction, including gambling problems. Referrals can be made through a general practitioner or a nearby government hospital.
Arsenal88's trained support team is ready to help you activate self-control tools, answer questions about responsible gaming, or connect you with professional help resources.